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* Free UK shipping on orders over £50. Free Worldwide shipping on orders over £80. *

FAQs

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Where does the name Welsh Russian come from?

Welsh Russian was founded by brothers Louis & Vinnie, two toy Pomeranian dogs.


Louis & Vinnie were born in Wales, and Pomeranian is a breed of the Spitz group of dog breeds, originating from Siberia, a region of Russia. Hence "Welsh Russian".

When will I receive my order?

We aim to ship your order within 14 days, but please remember we hand-make all our pieces on a made-to-order basis. Production times can vary so when you place your order, we will contact you with an expected delivery date. 


If we are exceptionally busy and you're not able to wait, you may cancel your order for a full refund.

Washing instructions.

To preserve the quality of our pieces, we recommend they are washed by hand in cool water.

Do you ship internationally?

We do! Please note though that you may be required to pay local import taxes when our products arrive in your country. 

What are your shipping costs?

Standard UK shipping is £4.99 (incl. VAT). Shipped by Hermes.

Standard Worldwide shipping is £12.95 (incl. VAT if applicable). Shipped by Royal Mail.


Enjoy free UK shipping on orders over £50, and free worldwide shipping on orders over £80!


Please note: shipping costs are shown excluding VAT when you check out.

What are your prices in USD, or EUR?

As we're based in the UK, our payments are processed in GBP. You can still pay in your local currency, but please note that your card provider will convert the charge from GBP and may also charge a "foreign transaction" fee. Please contact your card provider for information regarding their charges.


If you would like to estimate the cost in your local currency, please use an online conversion tool such as www.google.com or www.oanda.com. 

Returns

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I want to return my order.

No problem. We want you to be 100% happy with your order. If for any reason you aren't, please contact us to arrange a return. 


Provided the piece has not been worn, you can return the piece to us for a full refund. 

Contact us

When will I receive my refund?

Refunds are processed within 7 days of receiving the returned pieces, and should reach your card within 7 days from processing.


Please note that postage costs are not refundable.